Job Description
Insight Global is seeking a Digital & IT Senior Analyst focused on manufacturing quality systems and processes. This role is responsible for defining, configuring, testing, training, and supporting Salesforce Service and Quality requirements while acting as a central point of contact for end to end quality management processes. The analyst will partner closely with business stakeholders, subject matter experts, and third party vendors to deliver solutions aligned with the Digital and IT strategic roadmap.

Responsibilities may include:
• Act as Subject Matter Expert for CRM based customer service and quality processes.
• Document user stories and requirements supporting Salesforce and eQMS integrations.
• Serve as the central point of contact for quality management processes within Digital IT.
• Lead or co lead IT projects ensuring on time and on budget delivery.
• Communicate decisions and recommendations to business and IT stakeholders.
• ...