Position Overview
Job Description
:
Number of Positions
1
Job Family
Intl Work Center (CTR)
Type of Position
Permanent Location – Bangalore, India
Support hours
Predominantly US business hours. Shifts: 24X7 rotational shifts
Roles and Responsibilities
Acting as a Tier T2 for GCSC Teams.2nd responders supporting AT&T GCSC strategic services like Flexware,SDWAN OTTExpertise in Performing network triageManaging the process of Service restoral and break/fix functions Scope include – Analyze and escalatePrioritizing and analyzing the events in the networkResolve problems for software or hardware resources when unavailable or when there is degradation in performance impacting business processes.Good skills on Change ManagementEnsure monitoring, data capture, and analysis capabilities to quickly identify problem areas and provide corrective action.Ticket M...