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We are currently seeking an experienced professional to join our team in the role of Sr. Associate Director, Service Management Specialist.

Business: IWPB Technology

Job ID：43023

Principal responsibilities

• Coordinate with relevant stakeholders from the Value Streams and across GBGF partners to ensure quick and effective incident triage, investigation and mitigation.
• Oversee the end-to-end IT incident management process, ensuring timely identification, escalation, and resolution of incidents.
• Define and promote the right use of observability tooling to monitor service healthiness, alert promptly wit...