Position Overview
The Opportunity:
We, at Flywire, are looking for a hands-on and customer-centric Sr. Application Support Engineer I. This person will be dedicated to providing application expertise, solving support requests and assisting the Helpdesk and Engineering teams. This position will only handle internal requests.
Engage with internal employees to accurately detail issues sent to the ticketing systemDetect and solve production issues and bugs within the development environment beyond your current scopeEngage with the Engineering team to raise bugs, problems or information gapsMaintain documentation related to solving common issuesBecome an expert in Flywire products and triage issuesFind opportunities of improvement in our support process and internal staff trainingProvide day-to-day maintenance and support for applications supported by the customer and their partnersPerform Tier-1 knowledge transfers and train end users ...