Position Overview
Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.
Business Expertise –
Coaches a team of 10-15 associates and motivates them to achieve team goals and departmental KPI’s Validating and ensuring the delivery and adherence to training and competency requirements Functional Knowledge –
Analyse technical process documents (calculation notes, specifications, etc) and ensure these are up to date. Diagnosing and assessing areas of risk and opportunity to identify and remediate service issues ensuring to maintain the service quality and overall client experience.
Identify, facilitate and implement process improvement ideas by working closely with inter departmental resources. Managing stakeholder communications across multiple lines of business on operational miles...