Job Description

Ensures that the company converts revenue to cash by managing and collecting on accounts receivable (AR) portfolio. Manages collection processes, ensures compliance with company policy and legal requirements, and assures process quality. Maintains on-going relationships with high-value customers and sales organizations. Ensures payments are collected in a timely manner and resolves issues and disputes that prevent customer payment.

Responsibilities may include the following depending upon job level:
- Effectively apply trained collection strategies;
- Build a close relationship with a portfolio of assigned customers (by phone and email);
- Analyze and research customer's receivables account delinquency and determine the type of communication method to facilitate payment;
- Identify, negotiate, implement payment solutions and overcome customer process inefficiencies;
- Document actions taken and determine future collection steps i...