About the job Squad Lead: Rewards and Personalisation Degree or Diploma in Business, Marketing or a related field (essential). +6 years in a similar capacity or role, with progressive and diverse experience developing and deploying marketing and CRM strategies, including leading customer loyalty, personalisation and direct marketing programs (essential). Proven track record of driving organisational culture that instills focus on customer satisfaction by continuously improving services, processes, systems, and collaborative capabilities (essential). Proven track record of using customers data and technologies to personalise the customer experience (essential). Demonstrable experience in an agile environment, particularly delivering strategic roadmaps and owning specific agile events such as backlog refinement and sprint reviews (essential). Experience applying agile analysis techniques for creating user stories and acceptance criteria (essential). Experience leading and coaching a mult...