The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

• Managing day to day FM operations under his/her Cluster
• Managing day to day lead time and success rate
• Managing timely pickup based on seller preference with due diligence of achieving best seller experience
• Managing daily attendance and productivity of handled Cluster
• Managing key processes, generating measurable reports and driving performance to excellence
• Managing equal route distribution towards target truck productivity set by Management
• A...