Grade Level: L1/L2

Location: Islamabad

What is Expert/Specialist NOC Supervision?

Working in 24 x 7 – Shifts for fault monitoring, troubleshooting/providing first level support for ongoing issues related to IT and Core domains. The role reports directly to the Manager Core Supervision and this team comprises of 5 team members.

What does Expert/Specialist NOC Supervision - Core do?

Key Responsibilities:

• Fault Monitoring and reporting for Core nodes
• Engagement and escalation to all stakeholder teams
• Planned Network activities support
• NMS Health Checks
• Service Requests Handling
• Health Checks of various platforms/tools

Key Deliverables:

• Alarm monitoring of various domains like CS Core, PS Core, IN and VAS
• Service impact calculation of outage incidents
• IN complaints handling
• IMEI Whitelisting service requests ha...