Bilingual Automotive Technical Specialist

Location: Hybrid – North Shore of Montreal, QC

Department: Claim Resolutions / Technical Support

Type: Full-time, Permanent

About the Role

Are you passionate about the automotive industry and skilled at diagnosing and resolving technical issues? Do you enjoy helping customers understand complex vehicle problems in a clear, fair, and professional way?

We are seeking a Bilingual Automotive Technical Specialist to join our Claim Resolutions team – a unique role that blends hands‑on technical expertise, customer service, and analytical problem‑solving. Acting as the bridge between mechanical assessment and fair dispute resolution, you’ll apply your diagnostic knowledge to investigate and resolve claims while maintaining transparent and professional communication with clients.

Responsibilities

• Provide technical support (phone and written) to customers, dealers, and par...