The Role

The S&P Global Credit and Collections team is responsible for the collection of all accounts receivable. They follow established business procedures and policies to protect revenue while providing excellent customer service. This position ensures delinquent accounts are resolved, improving overall accounts receivable delinquency rates, reducing bad debt, and improving cash flow.

Key Responsibilities

• Follow up rigorously with clients over calls and emails for payments of overdue invoices.
• Enforce policies and procedures related to payment, cancellation, and suspension/termination of customer services.
• Accountable for all customer disputes and own these through to resolution.
• Ensure all activities are completed in line with internal controls and published processes.
• Undertake sales ledger account reconciliations as required.
• Respond promptly and completely to customer and internal enquiries...