Position Overview
We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard-to-reach high-value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality.
The Business Support Specialist provides first-line support for core business applications (Atlas-Mitra, MaxiRoom, Bedsonline.com, Salesforce) within IT Operations. The role focuses on incident management, system optimisation, and user support, working closely with Product, IT, Application Support teams, and Business Units to ensure efficient resolution of issues and continuou...