**Role Purpose**

Represents the company by handling all incoming calls generating group and meeting business opportunities for all brands within the InterContinental Hotels Group (IHG). Acts as a liaison between the guest and hotels generating new business opportunities daily. This translates to around $100 million in contracted group & meetings business for IHG annually.

**Key Accountabilities**

+ Professionally greet our clients calling the IHG Group Centre.
+ Handles web and email requests efficiently and within the prescribed response times.
+ Work with clients to identify their needs and locate IHG properties that best accommodate the client.
+ Actively gather the necessary specifications for our hotel(s) to make a bid decision.
+ Promptly forward the new group lead to the identified hotel(s) for review and the opportunity to bid.
+ Actively trace leads outside of 6 months, for 24 hours to ensure hotel response.
+ Trace the lead for fol...