Essential Duties and Responsibilities: - (Key Activities)
• Provide an industry-leading reservation, loyalty program and service recovery solution for all contacts
• Champion BrandHearted behaviors by demonstrating brand knowledge, brand passion and brand pride.
• Embrace the global and cultural diversity of our guest and business needs.
• Consistently strives to meet or exceed defined performance expectations (revenue, conversion, quality, ADR premium, partner offers, customer satisfaction, etc.) as set by management despite difficulties or obstacles.
• Inspire loyalty and rapport with our guests, business partners, hotels and corporate employees, through personalized and efficient service driven by the customer needs. Use creativity to proactively find solutions to drive results; takes accountability and listens to ideas and feedback of others.
• Manage time effectively (including adherence to assigned schedule, attendance, etc.)
• Provide a seamless customer exp...