Job Description

The Regional Technical Specialist serves as the escalated interface between MNAO Technical Services and the dealer service staff, providing technical support primarily via phone for difficult to diagnose and repair Mazda vehicles to improve the dealer experience, customer brand loyalty and retention. This position virtually supports numerous Mazda dealers across an assigned region and may also visit dealerships for in-person support as needed.

Dealer/ Customer Support - 70%

Assist dealers with exceptionally difficult to diagnose or repair vehicle concerns, providing hands-on assistance if necessary.

Support and train dealer technicians on proper diagnostic and repair procedures to enable them to independently resolve issues.

Create positive customer experience through virtual and occasional in-person customer interactions to conduct vehicle inspections, address their concerns and/or explain proper functionality...