Improve customer retention and revenue growth for an established customer base while providing accurate weekly/monthly/quarterly sales forecasts Achieve defined metrics by promoting the sale of products and services to a portfolio of strategic channel engagement partners Conduct monthly/quarterly consultative reviews and health checks analyzing our needs Create talk tracks specifically related to customer health and use predictive data to identify 'at-risk' customers Maintain overall health of channel, ensuring high satisfaction levels, with constant evaluation of channel experience and use feedback to make improvements. Manage all channel escalations and coordinate delivery of prompt and successful resolution, while maintaining communication to client and our teams Guide calls with channel partner to share best practices, promote channel programs and strategic growth opportunities to expand business Create and deliver training to the sales team, sharing important insights and promotin...