9002 - Carmax Auto Finance - 225 Chastain Meadows Ct NW, Kennesaw, Georgia, 30144

CarMax, the way your career should be!
**About this job**

The Claims Specialist II’s primary focus is to effectively research and resolve post-repossession escalated customer concerns. The Claims Specialist II engages with customers to understand their concerns and acts as a liaison between our customers and service providers to facilitate the resolution of escalated post-repossession claims. The Claims Specialist II’s secondary focus is to gather, analyze and research trends at the service provider and agent level and to communicate findings to Manager and business partners.

**What you will do**

+ Gather, independently review, and evaluate all relevant documents provided by all parties.

Enter and maintain claim data in system and disseminate claims to appropriate partners or service provider for review.

+ Follow up with service providers and engag...