**The Position**

Join a dynamic and fast-paced HR Direct team where you will play a key role in delivering high-quality HR services to the North America region. As an HR Direct Specialist, you will be at the forefront of delivering exceptional HR support—empowering employees and HR partners through timely solutions, expert guidance, and a customer-centric approach.

This role offers an exciting opportunity to grow your career, contribute to continuous improvement, and collaborate with a diverse, global team committed to service excellence.

**Duties & Responsibilities**

+ Serve as the first point of contact for HR-related inquiries and requests for the North America region across multiple channels (phone, email, ticketing systems, and self-service platforms).
+ Analyze process- and system-related issues, resolving them independently or escalating to appropriate Tier 2 or support teams based on defined responsibilities.
+ Investigate, analyze, and...