Purpose & Overall Relevance for the Organisation

The Process Excellence teams in GBS are responsible for driving the functional design of services and standard solutions, and supporting their implementation. They will validate the existing processes and procedures and identify areas for improvement. The team will support the ongoing transition projects acting as process managers/subject matter experts. They will also upskill, train and develop the continuous improvement capability of GBS overall, as well as in market and functional teams. They will be concerned with ensuring quality, compliance and productivity of the services and processes provided by GBS, managing continuous improvement initiatives and shaping the digital solution agenda.

The Specialist Global Process will be aligned to one of the GBS Global Process teams and will provide business and operational support for the whole team, as it sets and delivers the solution strategy and roadmap for a...