About the job Specialist Customer Experience Design

• Degree in Industrial or Process Engineering, Statistical Analysis or related
• A minimum of 3-5 years in Customer Experience Design
• Experience designing complex solutions for digital environments
• Clearly articulating concepts and rationale
• Proficiency in Microsoft Office Suite

Responsibilities

• To design customer experiences using the Steve Towers Customer Experience Management Method for the products, new concepts and innovations across the company, in brand-specific experiences, portfolio-wide strategies, and discipline focused initiatives.
• To design from the Moments of truth, through all levels of the customer performance landscape Key
• Implement Customer Experience (CX) strategy and philosophy throughout the projects and processes worked on
• Deliver the organisations strategy through customer experience design and...