What You’ll Do

• Handles and resolves manual bookings, booking-related queries and cases based on company’s policies and procedures
• Identifies and escalates difficult and complex issues to senior team members
• Maintains a positive, empathetic and professional attitude towards customers and merchants
• Liaises with internal departments and external merchants to fulfil booking amendments and refunds
• Enters, updates and maintains accurate information of all interactions, transactions, comments and complaints in the company’s system
• Keeps updated with company procedures and processes
• Shares merchant feedback with relevant departments for further improvements

What You’ll Need

• Preferably Diploma qualification and above'
• Fresh graduates are encouraged to apply
• Proficient in either Chinese Mandarin or English (both verbal and written) or both (for Chinese Mandarin yo...