Resolve 3-way match exceptions for “high maintenance” vendors as identified by the Manager of Merch AP. Work directly with the vendor or CTC departments to resolve systemic issues and improve the 3-way match success rate.

Provide project support as a Subject Matter Expert for Merch AP including accurate current state process details and meaningful input for future state proposals.

Complete general ad-hoc reporting requests from the Manager of Merch AP. Complete any ad-hoc or regular reporting requests from external department as approved by the Manager, Merch AP.

Identify needs for new queries within the department and develop private queries to be promoted to production as needed.

Complete/update standardized process documentation for all Merch AP Ops functions under CTR, MARKS, and FGL

Provide training to payment representatives as needed.