Mercier Consultancy MD is seeking a Spanish Speaking Customer Solutions Agent to join our team in Sofia, Bulgaria, with paid relocation support. This role offers an excellent opportunity for Spanish speakers to develop their career in customer service within a vibrant, international environment.

Key Responsibilities

• Provide exceptional customer support and solutions to Spanish-speaking clients via phone, email, and chat
• Resolve customer inquiries and issues efficiently to ensure high satisfaction levels
• Document customer interactions accurately using CRM systems
• Collaborate with internal teams to address complex customer challenges and deliver effective solutions
• Stay informed about company products, services, and policies to provide accurate information
• Offer feedback to help continuously improve customer service processes

Requirements

• Fluency in Spanish (written and spoken)...