Mercier Consultancy MD is excited to offer an opportunity for Spanish-Speaking Customer Experts to join our team supporting a popular messaging app in Greece. This role requires providing top-notch customer support to Spanish-speaking users, ensuring smooth communication and quick resolution of any issues.

Key Responsibilities

• Provide exceptional customer support to Spanish-speaking users via phone, email, and chat regarding app usage, troubleshooting, and feature inquiries.
• Assist users in resolving technical issues, account management, and general questions efficiently and effectively.
• Maintain detailed and accurate records of customer interactions within CRM systems.
• Collaborate with product and technical teams to escalate and resolve complex problems.
• Stay informed about app updates, features, and company policies to provide accurate information.
• Contribute ideas and feedback to improve the customer support exp...