Mercier Consultancy MD is seeking dedicated Spanish-Speaking Customer Experts to join our team supporting a reputable Japanese multinational company in Greece. In this role, you will provide exceptional customer service to Spanish-speaking clients, addressing their inquiries and ensuring a seamless communication experience.

Key Responsibilities

• Deliver professional customer support to Spanish-speaking customers via phone, email, and chat.
• Assist customers with product information, order processing, technical support, and issue resolution efficiently.
• Maintain accurate records of customer interactions using CRM systems.
• Collaborate with various internal teams to ensure timely resolution of customer inquiries.
• Keep up-to-date with company products, services, and policies to provide accurate assistance.
• Provide feedback to improve customer service procedures and customer satisfaction.

Requirements...