Role Overview
Our valued partners are seeking a
Bilingual (English/Spanish) Customer Service Representative (CSR)
to provide critical patient navigation, inbound/outbound communication support, and administrative assistance across a growing network of US-based healthcare providers and health centers. Reporting directly to the Patient Services Supervisor, the ideal candidate will possess a healthcare-related degree and a solid foundation in the US healthcare ecosystem.
Operating as a key member of the Patient Services and Operations Department, this professional will serve as the first point of contact for patients. The role requires a highly empathetic, fluent bilingual individual who can seamlessly navigate patient inquiries, explain insurance benefits, schedule appointments, and coordinate care, while ensuring Spanish- and English-speaking patients face zero communication barriers.
Key Responsibilities
1. Patient Communication & Navigation
Answer inbound ca...