What you will do

• Communicate with customers via phone, chat & e-mail
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide troubleshooting for mobile devices (mobile phones, tablets & more)
• Assist customers to manage/secure their account & passwords
• Set-up repairs for hardware-related issues
• Escalate unresolved cases by contacting 2nd level support Interaction Experts
• Maintain high customer satisfaction

What you will bring

• Fluency in Spanish
• Advanced English knowledge
• Familiarity with iOS and/or MacOS, or comparable technology, is preferred
• Great communication skills
• Prior customer support experience would be an advantage
• Strong troubleshooting skills

What we offer

• Complete support to hel...