SUMMARY:

SPANISH Customer Service Agents Required (Seasonal Contract)

If you are Spanish -speaking & passionate about exceptional Customer Service, then we would like to hear from you!

POSITION INFO:

Job Description:

Customer focused, results orientated individuals with sound problem-solving & inter-personal skills, to deliver effective engagements to customers.

Key Responsibilities:

• Customer service engagement via incoming calls and respond to email queries
• Managing reservation, special requests, and complaints from customers via the website
• Respond to a defined a range of customer queries or inquiries to deliver appropriate, accepted resolutions for customers
• Proactively escalate any queries to appropriate channels ensuring they are handled and resolved in a timely manner
• Demonstrate urgency on transactions using standard...