Job Description

Job Description

Customer Service Specialist – Cleanroom Solutions USA

Role Purpose

The Customer Service Specialist – USA is responsible for delivering reliable, accurate, and timely customer service for the U.S. market. The role supports sales and logistics, by managing customer inquiries, sales orders, deliveries, and related documentation, while ensuring a high level of customer satisfaction.

This position reports to Hydroflex America and works closely with internal teams within Hydroflex Germany and external logistics partners.

Key Responsibilities

Customer Support & Communication

• Act as a primary contact for U.S. customers regarding products, orders, deliveries, and general inquiries
• Respond professionally and promptly to customer questions via email and phone
• Communicate order confirmations, delivery dates, product availability...