Description
We are looking for a Spanish Bilingual Customer Service Representative to support a non-profit organization through a Contract assignment based in Chicago, Illinois. In this role, you will serve as a key point of contact for members, providing thoughtful assistance over the phone, documenting interactions accurately, and helping callers understand available resources, policies, and required next steps. This position is well suited for a customer service representative with strong call center experience, dependable attendance, and a detail-focused approach to every interaction.


Responsibilities:

• Respond to incoming member calls with patience and a service-minded approach.

• Record detailed and accurate notes from each interaction while updating information in web-based systems and internal databases.

• Guide members through policies, procedures, and follow-up actions so they clearly understand what is needed next.

• Ex...