Job Summary
The Spa & Wellness Training Manager will take full responsibility for developing the education curriculum for qualified spa therapists. This includes technical training, guest journey, treatment touch points and service standards within Spa & Wellness operations. The role includes designing training plans and course material and delivering hands-on training.
Job Responsibilities Operations & Guest Experience Act as a brand guardian for Spa & Wellness standards, ensuring treatment delivery, consultation, and guest journey are consistent with brand positioning and service philosophy. Sustain an active floor presence to observe service delivery, provide in-the-moment coaching, and reinforce standards through ongoing feedback and recognition. Have full working knowledge of all treatments and services, with capability to supervise, correct and demonstrate technical tasks to associates as per set standards. Demonstrate hands-on expertise with longevity and wellness equipmen...