Position Summary

The Spa Receptionist is responsible for welcoming guests, managing spa reservations, handling guest inquiries, and ensuring smooth front desk operations while providing excellent customer service and a professional spa experience.

Key Responsibilities

• Welcome guests warmly and assist with spa check-in and check-out procedures.
• Handle spa reservations, appointment scheduling, and telephone inquiries professionally.
• Provide guests with information about spa treatments, services, and retail products.
• Maintain accurate guest records and payment transactions.
• Coordinate with spa therapists and supervisors to ensure smooth daily operations.
• Ensure reception and waiting areas are clean, organized, and welcoming at all times.
• Handle guest feedback and requests professionally and efficiently.
• Follow spa operational procedures, grooming, a...