Responsibilities

• Supervise and support the spa reception team during daily operations
• Ensure smooth scheduling of appointments and maximize treatment room utilization
• Deliver exceptional guest service and handle inquiries or complaints professionally
• Conduct team briefings and provide ongoing training and coaching
• Monitor daily revenue cash handling and booking accuracy
• Promote spa treatments packages and retail products to achieve sales targets
• Maintain cleanliness and organization of the reception and retail areas
• Prepare daily reports and assist with inventory control

Qualifications

• Minimum 23 years of experience in spa reception or front office supervision
• Strong knowledge of spa operations and booking systems
• Excellent communication and leadership skills
• Strong organizational and multitasking abilities
• Customer-focused ...