Greets guests, offers assistance and consultation on Spa enquiries according to Banyan Tree and Forbes standards.
Answers telephone call in a professional, courteous and polite manner in accordance with Banyan Tree and Forbes standards when providing information, answering enquiry, confirming Spa reservation.
Accepts and accurately records all guest bookings. Ensure that bookings are given equally to therapists.
Ensure that all cashiering functions are carried out in accordance with Spa and MBS Finance accounting procedures.
Accepts responsibility for, and to show initiative in decision making when handling minor guest objections, in order to enhance guest satisfaction.
Refers major guest objections to immediate superior to prevent further guest dissatisfaction.
Ensure the Spa area is clean and tidy.
Coordinate with Engineering Department on repair and maintenance work required in Spa ...