The Spa Receptionist is responsible for giving guests a positive impression of the spa from the point of reservation to the moment they arrive and depart. The individual has a vast understanding of the services and products offered, answers emails and calls, assists guests with their enquiries bookings and escort the guest to the lockers/facilities when necessary. The individual checks guests in and out of the spa in a professional manner, and ensures all guests leave satisfied.

• Maintain high levels of service standards throughout the spa
• Provide detailed descriptions of spa treatments, packages, services, andfacilities
• Provide spa tours and escort guests to treatment areas
• Promote spa services and products
• Address guest complaints with empathy and courtesy, always finding a resolution to ensure complete guest satisfaction
• Handle correspondences and phone calls
• Ans...