**Role Purpose**

Under the general guidance and supervision of the Spa Manager or designate and within the limits of established InterContinental Hotels Group (IHG) and Spa policies and procedures:-

To ensure the highest standard of Customer Care and Service at all times.

Promote the desired work culture around our Winning Ways; Do the right thing, show we care, aim higher, Celebrate difference and Work better together.

**Key Accountabilities**

+ To ensure the highest standard of customer care and service at all times in line with Spirit Health & Fitness brand values and hallmarks.
+ Welcome members and hotel guests on arrival.
+ Comply with all company signing in and disclaimer procedures.
+ Answer the telephone in a professional and timely manner.
+ Handle queries and carry out show rounds.
+ Responsible for opening and closing reception.
+ Ensuring reception and surrounding area is kept clean and tidy.
+ To ensure foo...