The Spa Manager ensures that every guest who enters the spa & fitness is assisted and cared for and that the members'/guests' scheduled at the Spa is acceptable and known to the necessary persons. Treatment packages are fulfilled and retail products made aware to all members/guests that enter the Spa. He / she oversees the spa and fitness operation team and assists the Management in ensuring that the outlet runs an efficient and profitable operation.
Responsibilities: Meets & handles potential members and any other walk-in clients/guests in a professional, well- mannered and friendly way. Conducts outlet tours to new clients/guests whenever necessary. Handles member/guest's requests and complaints and provide vital information to the Management for the purpose of improving members'/guests' satisfaction. Builds good, professional relationships with all members/guests and deals with any queries with the objective of offering the member/guest an excellent service standard. Carries out ...