Job Description/Duties:

• Oversee the day-to-day operations of the spa, ensuring smooth and efficient service delivery.


• Manage and supervise spa staff, including therapists, receptionists, and other support personnel.


• Conduct staff training and development to maintain high standards of service.


• Ensure compliance with health, safety, and hygiene standards.


• Develop and implement marketing strategies to promote spa services and products.


• Manage budgets, financial records, and inventory, ensuring cost-effective operations.


• Handle client inquiries, feedback, and complaints, ensuring high levels of customer satisfaction.


• Coordinate special events, promotions, and loyalty programs to attract and retain clients.


• Maintain and update client records and manage appointment scheduling systems.


• Monitor and evaluate staff performance, providing feedback and ...