As Guest Service Agent, I will behave in a professional manner and set an example to all. I will abide by Six Senses principles, core values, best practices, guidelines and objectives, while respecting other cultures and nationalities and projecting a positive and proactive position to help build and maintain a strong, loyal team.
My duties and responsibilities will include:
• Greet guests on arrival and conduct check-in and registration procedures in an efficient and friendly manner, using guest name whenever possible.
• Ascertain guest satisfaction, collect keys, ensure that all guest billing procedures are handled correctly, minimizing rebates during check out and bid guest farewell.
• Maintain a balanced bank assigned by the resort. Make change, cash checks, and exchange foreign currency. Reconcile all transactions at the close of each shift.
• Maintain and update of guest history files and disbursement of relevant information ensuring guest requests and ...