Sommelier & Duty Manager

Boutique Hotel in Morningside; Durban is looking for a Sommelier & Duty Manager.

Responsibilities

• Curate a dynamic, globally recognized wine list that complements the culinary concept.
• Provide expert, non‑pretentious tableside beverage pairing consultations for VIPs.
• Manage high‑value inventory, including rare allocations and premier purchases.
• Conduct daily briefing tastings and continuous education for the service team.
• Supervise all operational departments during shifts.
• Conduct operational briefings.
• Ensure all guest requests are fulfilled promptly.
• Monitor staff presentation and grooming.
• Handle shift handovers effectively.
• Manage guest complaints and recovery.
• Assist VIP arrivals and departures.
• Ensure personalized service delivery.
• Conduct guest follow‑ups.
• Handle emergencies and incidents.
• Coor...