Smile ID is Africa's leading digital identity verification and Know Your Customer (KYC) provider. The Role We’re looking for a Solutions Engineer to help our customers resolve technical issues by troubleshooting problems, guiding them on product implementation, and ensuring systems run smoothly through proactive monitoring and clear communication. What the role involves Resolve complex technical issues escalated from frontline support, working independently to troubleshoot software systems, integrations, APIs, and SDK implementations Support enterprise partners in integrating Smile ID's products, providing technical guidance on API and SDK implementation Conduct technical support sessions with customers to diagnose problems, understand use cases, and guide them through solutions Create technical documentation including troubleshooting guides, resolution workflows, and implementation notes Monitor system performance and analyze logs to identify trends and potential issues, escalating fi...