Overview

Development and design of solutions for escalated customer projects, execution of services and maintenance tasks.

Responsibilities

• Design, implement, configure and integrate the solution into the customer environment.
• Technical lead of the projects.
• Elaborate technical documentation for the projects.
• Handling of complex and difficult service faults.
• Fault clearance or forwarding to specialty departments.
• Interface to specialty departments of support areas at vendor.
• Design of technical solutions for fault clearance.
• Cooperation with manufacturers.
• Execute trainings, including creation of the required documents.
• Documentation of provided services.

Requirements

• Technical proficiency in the technologies implied in the projects to be delivered (Mitel/Unify portfolio expertise).
• Advanced IT knowledge.
• Additional skills (a...