Solution Architect – SaaS Assisted Channels Platform
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UST, a multinational company with over 35,000 employees in more than 35 countries, is seeking a solution architect to lead the technical evolution of key capabilities within our SaaS Assisted Channels platform.
Key Responsibilities
Own the technical architecture and evolution of platform capabilities within the Foundations tower.
Design and evolve scalable architectures for omnichannel servicing platforms, customer interaction management, data and analytics capabilities, event‑driven integrations, customer view and servicing platforms, real‑time and historical processing.
Define and enforce technical standards, integration patterns, security frameworks, architecture governance principles, scalability and resiliency standards.
Design architecture...