Description:

Role: Solution Architect - Conversational AI BFSI IndustryLocation Options: Bay Area - CA preferredRole OverviewThe Conversational AI and Contact Center Architect is responsible for designing, developing, and deploying intelligent conversational solutions for modern contact centers. This role blends expertise in AI technologies, conversational design, and contact center operations to create seamless customer and agent experiences using platforms like Dialogflow, Amazon Lex, Agent Assist, and AI-driven insightsKey Responsibilities- Architect and implement AI-powered virtual agents, chatbots, and voice assistants for contact center environments- Design conversational user experiences, including dialog flows, intents, entities, and responses, ensuring natural, human-like interactions- Integrate AI solutions with existing contact center platforms and telephony systems.- Perform High-Level Design (HLD), Low-Level Design (LLD), and Architecture & Security Design.- ...