Experience : 4+ years

Location : Bengaluru

Notice Period : Immediate

Shifts : Rotational

Roles & Responsibilities:

• Monitor infrastructure using SolarWinds (NPM, SAM, NCM, etc.)
• Handle L2 level incidents, alerts, and service requests
• Perform root cause analysis (RCA) for recurring issues
• Troubleshoot network, server, and application performance issues
• Configure and maintain SolarWinds modules and alerts
• Work on escalation tickets from L1 team and provide resolution
• Generate and analyze reports for system performance and availability
• Ensure SLA compliance and timely resolution of incidents
• Coordinate with L3 teams/vendors for complex issues
• Perform basic patching, upgrades, and health checks of SolarWinds platform

Required Skill...