Enso Recruitment is delighted to be working with a global, enterprise-scale technology organisation that is undergoing significant transformation and is now looking to appoint a Software Support Team Lead to build and lead a high-performing support function within their Belfast operation.

This is a senior, hands-on leadership role where you’ll shape how production support operates locally, act as the escalation point for complex technical issues, and drive service excellence across business-critical platforms used at scale.

The Role

You’ll lead a Level 2 application support team operating in a high-availability, business-critical environment, while remaining technically hands-on.

Key responsibilities include:

• Leading and managing a Belfast-based support team within a global operations function
• Acting as the senior escalation point for complex production issues and outages
• Owning Incident, Problem ...