Responsibilities

• Oversee the progress and performance of the software support workgroup and ensure deliverables are completed on schedule
• Clearly set expectations, define goals, and monitor progress for both the team and individuals.
• Demonstrate strong ownership of team outcomes and ensure accountability at all levels.
• Address performance issues promptly, coaching employees through improvement plans.
• Provide continuous feedback, coaching, and mentoring to build strong individual and team capabilities.
• Support hiring, onboarding, and training of new team members.
• Lead employee‑engagement activities and monitor team morale.
• Conduct performance reviews and contribute to merit, promotion, and career‑development decisions.
• Manage team schedules, holidays, coverage, and resource allocation across activities.
• Independently manage day‑to‑day operations of the workgroup with minimal assistance. ...