Software Specialist – Constellation HomeBuilder Systems Responsibilities

Provide software support directly to customers, investigating and resolving first level issues for Constellation Suite of Products. Work closely with development to document and communicate software‑related issues. Track all reported issues accurately and timely in our call management tool. Meet all defined service levels for unresolved problems, reassigning tickets to appropriate internal/external teams. Apply technical aptitude (operating systems, PCs, printers, remote control utilities, etc.) to resolve client issues. Advise the Customer Care Manager on sensitive client situations. Attend and participate in team meetings. Attend CHS product training as required. Make recommendations to address problems, improve service, and provide enhanced support. Develop frequently asked questions (FAQ) documentation. Work shifts may vary to accommodate maximum help desk coverage. Attend service release handoff meet...