**Position Overview**

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Software Engineering Manager within PNC's SRC First Response organization, you will be based in Pittsburgh, PA, Cleveland, OH, Dallas, TX, Birmingham, AL, Phoenix, AZ or Denver, CO.

Core responsibilities will include:

Production Reliability & Incident Leadership
• Owns first response engineering support for critical Retail Technology applications, including real time incident triage, stabilization, and service restoration.
• Leads and participates in Severity 1–3 incident calls, coordinating across SRC, CTB, infrastructure, and vendor teams to minimize customer and business impac...