**Position Overview**

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Software Engineering Manager within the Retail Contact Center Technology organization, you will be based in Home Location, CO.

You will lead multiple engineering and delivery resources responsible for business-critical contact center platforms, including IVR, workforce management, and agent productivity capabilities. Success in this role requires strong people leadership, operational discipline, and the ability to translate business priorities into reliable, scalable technology outcomes.
The ideal candidate brings a track record of building high-performing resources, improving delivery predi...